Free UK delivery
Delivery is free on every UK order, with no minimum spend. The amount you see at checkout is the amount you pay.
How long it takes
Delivery takes 10–12 days from the day you order. Your order is sent from our international warehouse, so busy periods or customs checks can occasionally add a little time. If it’s a present, please order in good time.
Tracking
Once your order is on its way, we’ll email you a tracking link. You can also use our Track Your Order page. Can’t find the email? Please check your spam folder, or email us.
Check your address
Please check your delivery address before you order. If you’ve made a mistake, email support@retroparlour.com as soon as possible. We’ll do our best to change it, but can’t promise this once your order has been sent.
Haven’t received your order?
Check with your neighbours and your usual safe places, and allow an extra day if tracking says it’s nearly there. Still nothing? Email us with your order number and we’ll look into it.
Damaged in transit?
We’re sorry. Please email us as soon as you can with your order number and photos of the product and packaging. We’ll put it right, and you won’t pay any return costs.
Returns
You have 30 days to change your mind, and returns are free. See Returns & Right to Cancel.
Company details
Company name: BADABING PAY LTD
Trading as: RetroParlour
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number (Companies House): 17553169
Email: support@retroparlour.com