Track your order

Where's my order?

Enter your order number and email address to see exactly where your parcel is.

You'll find your order number in your order confirmation email.

  1. 1Order confirmed
  2. 2On its way
  3. 3Out for delivery
  4. 4Delivered

Delivery questions

My order is confirmed – when will it be dispatched?

We process your order as quickly as we can, usually within 1–3 working days. Once your parcel has been dispatched, you'll receive an email and the tracking will update.

Why hasn't my tracking updated for a few days?

A parcel can travel for a few days without a new scan, for example between sorting centres. That's completely normal. If the status hasn't changed for more than 7 days, email us and we'll look into it.

What does “Out for delivery” mean?

Your parcel is nearby and will be delivered soon. If you're not in, the courier may leave a card or take your parcel to a nearby collection point.

It says “Delivered” but I haven't received my parcel

First check your letterbox, your usual safe places and with your neighbours. If you still can't find it within 24 hours, contact us and we'll sort it out.

It's not right for me – what now?

No problem: you have 30 days to cancel your order. Contact us and we'll help you with a return or exchange.

Something not right?

We're happy to help. Send us an email and we'll get back to you as soon as possible.

support@retroparlour.com